1. Ordering Online
Locating Products
Locating products online is easy. Click on the appropriate category listing on the homepage or use the navigation drop-down listing from "shop online" in the top left corner. Some categories have sub-categories. Once you have located the desired product, click on the product name for an expanded description. Click on the "shop our products" button to add the item to your shopping cart.
How to place an order using the shopping cart
When you have completed your product selection and are ready to check out, click on the "check out" button in the shopping cart located at the bottom. Follow these simple steps to complete your purchase:
- Enter your source code if applicable
- If you are tax exempt, click yes and you will be taken to the tax exempt form
- Enter your shipping and credit card billing address
- Enter your credit card information
- Review order and click Submit
You will receive an e-mail confirming that we have received your order. You will be supplied with an order number that can be used to track the status of your order.
2. Ordering by Phone
Our customer service professionals are ready to take your order. Call the toll free number below to place your order.
1-800-830-7515
(Monday Through Friday 8:00 a.m to 4:30 p.m CST)
3. Ordering by Fax
1-800-230-5598
(24 hours a day, 7 days a week)
Orders that cannot ship UPS
Most of our items ship UPS within 2 working days upon receipt of order. Need to ship a large item or a large quantity? We ship outside delivery only by the least expensive freight route. For large quantity orders and items that indicate motor freight shipment only, please call us for details and assistance with placing your order the most economical route.
Rush Shipment
Most of our items ship within 2 working days, upon receipt of the order. Need expedited shipping. Let us know the day you need the item. For rush shipments contact our Customer Service Dept. to coordinate order and determine the best ship method available for you.
4. Guarantee and Return Policy
We guarantee your satisfaction 100%. If any item you order from B2B Essentials fails to meet your expectation (and that decision is yours), you may return it for a prompt merchandise refund, credit, or exchange. Call or e-mail us for shipping instructions:
Call us at 1-800-830-7515, 8:00 am-4:30 pm, Monday through Friday.
E-mail us anytime at customerservice@b2bessentials.com